Customer Service Representative (Male / Female)

Roles & Responsibilities:

• Receive and handle customer inquiries via phone, email, and social media platforms.
• Provide accurate information about the group’s services and products.
• Record and follow up on customer requests and complaints until resolution.
• Coordinate with relevant departments to ensure timely issue resolution.
• Maintain a high level of customer satisfaction.
• Prepare periodic reports on customer feedback and improvement suggestions.

Qualifications Required:

• High school diploma at minimum (Diploma or Bachelor’s degree is preferred).
• Excellent communication skills in Arabic; proficiency in English is a plus.
• Good computer skills and proficiency in Microsoft Office.
• Previous experience in customer service is preferred.